VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Standard

VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”. / Due, Brian Lystgaard; Lüchow, Louise.

Social Robots In Institutional Interaction. Bielefeld University Press, 2023.

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Harvard

Due, BL & Lüchow, L 2023, VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”. in Social Robots In Institutional Interaction. Bielefeld University Press.

APA

Due, B. L., & Lüchow, L. (Accepted/In press). VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”. In Social Robots In Institutional Interaction Bielefeld University Press.

Vancouver

Due BL, Lüchow L. VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”. In Social Robots In Institutional Interaction. Bielefeld University Press. 2023

Author

Due, Brian Lystgaard ; Lüchow, Louise. / VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”. Social Robots In Institutional Interaction. Bielefeld University Press, 2023.

Bibtex

@inbook{8ca768fa90114f21b0e6d836e7736423,
title = "VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”",
abstract = "In this chapter we suggest a concept for the description of participants practices for progressively adapting their actions to fit the computational system in Voice User Interfaces (VUI) such as Google Home. We describe this phenomenon as “VUI-speak”. Although developers aim at enabling computers to communicate like humans our study shows that, on the contrary, people accommodate to the device through practices of VUI-speak. Based on video ethnographic studies and ethnomethodological conversation analysis (EM/CA) of blind peoples{\textquoteright} natural use of Google Home, this research contributes to EM/CA studies of HCI, HRI and VUI in particular. The findings from this research suggest, that VUI-Speak is 1) produced as a third position in a five-part sequential structure, 2) that there is a change of action formation, and 3) that this change relates to producing what we call an application-oriented turn. This research has practical implications for the design of conversational systems and contributes to the expanding field of EM/CA research on VUI-interaction.",
author = "Due, {Brian Lystgaard} and Louise L{\"u}chow",
year = "2023",
language = "English",
booktitle = "Social Robots In Institutional Interaction",
publisher = "Bielefeld University Press",

}

RIS

TY - CHAP

T1 - VUI-Speak: There is Nothing Conversational about “Conversational User Interfaces”

AU - Due, Brian Lystgaard

AU - Lüchow, Louise

PY - 2023

Y1 - 2023

N2 - In this chapter we suggest a concept for the description of participants practices for progressively adapting their actions to fit the computational system in Voice User Interfaces (VUI) such as Google Home. We describe this phenomenon as “VUI-speak”. Although developers aim at enabling computers to communicate like humans our study shows that, on the contrary, people accommodate to the device through practices of VUI-speak. Based on video ethnographic studies and ethnomethodological conversation analysis (EM/CA) of blind peoples’ natural use of Google Home, this research contributes to EM/CA studies of HCI, HRI and VUI in particular. The findings from this research suggest, that VUI-Speak is 1) produced as a third position in a five-part sequential structure, 2) that there is a change of action formation, and 3) that this change relates to producing what we call an application-oriented turn. This research has practical implications for the design of conversational systems and contributes to the expanding field of EM/CA research on VUI-interaction.

AB - In this chapter we suggest a concept for the description of participants practices for progressively adapting their actions to fit the computational system in Voice User Interfaces (VUI) such as Google Home. We describe this phenomenon as “VUI-speak”. Although developers aim at enabling computers to communicate like humans our study shows that, on the contrary, people accommodate to the device through practices of VUI-speak. Based on video ethnographic studies and ethnomethodological conversation analysis (EM/CA) of blind peoples’ natural use of Google Home, this research contributes to EM/CA studies of HCI, HRI and VUI in particular. The findings from this research suggest, that VUI-Speak is 1) produced as a third position in a five-part sequential structure, 2) that there is a change of action formation, and 3) that this change relates to producing what we call an application-oriented turn. This research has practical implications for the design of conversational systems and contributes to the expanding field of EM/CA research on VUI-interaction.

M3 - Book chapter

BT - Social Robots In Institutional Interaction

PB - Bielefeld University Press

ER -

ID: 315981967