Organizational Implementation: The Design in Use of Information Systems
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Organizational Implementation : The Design in Use of Information Systems. / Hertzum, Morten.
San Rafael, CA : Morgan and Claypool Publishers, 2021. 109 s. (Synthesis Lectures on Human-Centered Informatics, Bind 49).Publikation: Bog/antologi/afhandling/rapport › Bog › fagfællebedømt
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TY - BOOK
T1 - Organizational Implementation
T2 - The Design in Use of Information Systems
AU - Hertzum, Morten
PY - 2021
Y1 - 2021
N2 - Information systems are part and parcel of organizations. Yet, organizations often struggle to realize the benefits that motivate their introduction of these systems. To derive benefit from a new information system, it must be integrated into the structures and processes of the organization. That is, the system must be organizationally implemented. This book is about organizational implementation, which requires thorough preparations but also continues long after the system has gone live: (1) During the preparations, the implementation is planned. This phase includes specifying the effects pursued with the system, adapting the system and organization to each other, and obtaining buy-in for the planned change. (2) At go-live, the system is put to operational use and the associated organizational changes take effect. This phase is about insisting on the planned change even though go-live is normally hectic and accompanied by a productivity dip. (3) During continued use after go-live, implementation continues as design in use. This phase is long and improvisational. It includes following up on effects realization, but it is just as much about embracing the opportunities that emerge from using the system. Apart from covering the three phases of organizational implementation, the book inserts implementation in an organizational-change context and discusses barriers to implementation as well as boosters of implementation. The book concludes with an outlook to larger-scale issues beyond the implementation of one system in one organization and with an overview of the competences needed in the implementation team, which runs the organizational implementation.
AB - Information systems are part and parcel of organizations. Yet, organizations often struggle to realize the benefits that motivate their introduction of these systems. To derive benefit from a new information system, it must be integrated into the structures and processes of the organization. That is, the system must be organizationally implemented. This book is about organizational implementation, which requires thorough preparations but also continues long after the system has gone live: (1) During the preparations, the implementation is planned. This phase includes specifying the effects pursued with the system, adapting the system and organization to each other, and obtaining buy-in for the planned change. (2) At go-live, the system is put to operational use and the associated organizational changes take effect. This phase is about insisting on the planned change even though go-live is normally hectic and accompanied by a productivity dip. (3) During continued use after go-live, implementation continues as design in use. This phase is long and improvisational. It includes following up on effects realization, but it is just as much about embracing the opportunities that emerge from using the system. Apart from covering the three phases of organizational implementation, the book inserts implementation in an organizational-change context and discusses barriers to implementation as well as boosters of implementation. The book concludes with an outlook to larger-scale issues beyond the implementation of one system in one organization and with an overview of the competences needed in the implementation team, which runs the organizational implementation.
KW - Faculty of Humanities
KW - benefits realization
KW - design in use
KW - effects specification
KW - go-live
KW - human-computer interaction
KW - implementation team
KW - organizational implementation
KW - organizational change
KW - sociotechnical change
KW - system adoption
KW - system configuration
KW - tailoring
KW - technology acceptance
U2 - 10.2200/S01081ED1V01Y202103HCI049
DO - 10.2200/S01081ED1V01Y202103HCI049
M3 - Book
SN - 9783031011047
T3 - Synthesis Lectures on Human-Centered Informatics
BT - Organizational Implementation
PB - Morgan and Claypool Publishers
CY - San Rafael, CA
ER -
ID: 258859464