Respecifying the information sheet: An interactional resource for decision-making in optician shops

Research output: Contribution to journal › Journal article › Research › peer-review

Standard

Respecifying the information sheet: An interactional resource for decision-making in optician shops. / Due, Brian Lystgaard.

In: Journal of Applied Linguistics and Professional Practice, Vol. 14, No. 2, 2017, p. 127.

Research output: Contribution to journal › Journal article › Research › peer-review

Harvard

Due, BL 2017, 'Respecifying the information sheet: An interactional resource for decision-making in optician shops', Journal of Applied Linguistics and Professional Practice, vol. 14, no. 2, pp. 127.

APA

Due, B. L. (2017). Respecifying the information sheet: An interactional resource for decision-making in optician shops. Journal of Applied Linguistics and Professional Practice, 14(2), 127.

Vancouver

Due BL. Respecifying the information sheet: An interactional resource for decision-making in optician shops. Journal of Applied Linguistics and Professional Practice. 2017;14(2):127.

Author

Due, Brian Lystgaard. / Respecifying the information sheet: An interactional resource for decision-making in optician shops. In: Journal of Applied Linguistics and Professional Practice. 2017 ; Vol. 14, No. 2. pp. 127.

Bibtex

@article{ee9bf480261c435ea3378eb7d693668d,
title = "Respecifying the information sheet: An interactional resource for decision-making in optician shops",
abstract = "This paper considers how information sheets are used as a resource for joint attention and decision-making in a situated service encounter. The optician shop is a perspicuous setting for addressing decision-making as an interactional accomplishment informed by information sheets, because they are routinely used and made relevant by sellers. The paper builds on ethnomethodological multimodal conversation analysis and a large corpus of more than 700 hours of video recordings from eleven different Danish optician shops. Based on one single analysis from this corpus, the paper shows how the sheet is used cooperatively and oriented to in situ as a shared resource in the process of selling/buying glasses. A key finding is that the information sheet is not just a resource for the seller but a shared resource for established joint attention and decision-making. More generally, the paper contributes to studies of service and sales encounters by highlighting the importance of inscribed objects to decision-making processes in social interaction.",
author = "Due, {Brian Lystgaard}",
year = "2017",
language = "English",
volume = "14",
pages = "127",
journal = "Journal of Applied Linguistics and Professional Practice",
issn = "2040-3658",
publisher = "Equinox Publishing",
number = "2",

}

RIS

TY - JOUR

T1 - Respecifying the information sheet: An interactional resource for decision-making in optician shops

AU - Due, Brian Lystgaard

PY - 2017

Y1 - 2017

N2 - This paper considers how information sheets are used as a resource for joint attention and decision-making in a situated service encounter. The optician shop is a perspicuous setting for addressing decision-making as an interactional accomplishment informed by information sheets, because they are routinely used and made relevant by sellers. The paper builds on ethnomethodological multimodal conversation analysis and a large corpus of more than 700 hours of video recordings from eleven different Danish optician shops. Based on one single analysis from this corpus, the paper shows how the sheet is used cooperatively and oriented to in situ as a shared resource in the process of selling/buying glasses. A key finding is that the information sheet is not just a resource for the seller but a shared resource for established joint attention and decision-making. More generally, the paper contributes to studies of service and sales encounters by highlighting the importance of inscribed objects to decision-making processes in social interaction.

AB - This paper considers how information sheets are used as a resource for joint attention and decision-making in a situated service encounter. The optician shop is a perspicuous setting for addressing decision-making as an interactional accomplishment informed by information sheets, because they are routinely used and made relevant by sellers. The paper builds on ethnomethodological multimodal conversation analysis and a large corpus of more than 700 hours of video recordings from eleven different Danish optician shops. Based on one single analysis from this corpus, the paper shows how the sheet is used cooperatively and oriented to in situ as a shared resource in the process of selling/buying glasses. A key finding is that the information sheet is not just a resource for the seller but a shared resource for established joint attention and decision-making. More generally, the paper contributes to studies of service and sales encounters by highlighting the importance of inscribed objects to decision-making processes in social interaction.

UR - https://journal.equinoxpub.com/JALPP/article/view/18673

M3 - Journal article

VL - 14

SP - 127

JO - Journal of Applied Linguistics and Professional Practice

JF - Journal of Applied Linguistics and Professional Practice

SN - 2040-3658

IS - 2

ER -

ID: 252246451