User Experience at Work: Four Perspectives on What It May Mean
Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning › fagfællebedømt
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User Experience at Work: Four Perspectives on What It May Mean. / Hertzum, Morten.
Adjunct Proceedings from the INTERACT2019 Workshops. Cardiff : Cardiff University Press, 2020. s. 127-132.Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning › fagfællebedømt
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TY - CHAP
T1 - User Experience at Work: Four Perspectives on What It May Mean
AU - Hertzum, Morten
PY - 2020
Y1 - 2020
N2 - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user’s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.
AB - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user’s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.
KW - Faculty of Humanities
KW - Perspectives on artifact use
KW - User experience
KW - Wellbeing
KW - Work
U2 - 10.18573/book3.o
DO - 10.18573/book3.o
M3 - Book chapter
SN - 978-1-911653-09-7
SP - 127
EP - 132
BT - Adjunct Proceedings from the INTERACT2019 Workshops
PB - Cardiff University Press
CY - Cardiff
ER -
ID: 241027582